Refund Policy

REFUND PROCESS

Refund is divided into two series.

> NDR (Non-Delivery Report) :: When orders are not received by the customer.

  • Ones you have denied the delivery please request for refund.
  • Failing to request a refund beyond 3 to 4 days of trying to reach you three consecutive times or you denying the parcel.
  • The payment will be locked. Your order will be kept in purgatory and provided to you whenever you want it without the ability to return. 

> CR (Customer Return) :: When customer gets the product but choses to return.

  • Ones a customer returns the product due to item not as advertised/wrong product/wrong size/wrong color/does not like the product
  • You can raise a return request within 7 days to process the same.
  • It is as simple as that.  


    HOW TO RAISE A REQUEST/TICKET

    • Find the contact us page 
    • Fill the form with your concern
    • Write to us on ecom@tbase.in
    • Whatsapp us on +91 98800 91059

    Return to Origin (RTO) Policy

    Delivery Attempts  

     A maximum of three delivery attempts will be made to ensure the order reaches the customer.

    If all three attempts are unsuccessful, the parcel will be marked as RTO (Return to Origin) and returned to our warehouse.

    Non-Delivery Report (NDR) 

     Once the parcel is received at our warehouse, we will initiate a Non-Delivery Report (NDR) process.

    The customer will be notified, and the following options will be provided: Reshipping. Customers can request the product to be re-shipped by providing an alternative contact number and/or a correct shipping address.

    Refund: Customers can opt for a refund if reshipping is not preferred.

    Customer Responsibility
    • Customers are required to respond promptly within 3 working days during the NDR process to avoid delays.
    • Failure to respond within a stipulated time may result in automatic closure of the case, and further requests may not be entertained.
    • Please note that refunds for RTO orders will only be processed if the request is made through the customer’s registered mobile number. This ensures authenticity and prevents errors.

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