T-Base's cancellation and refund policy is customer-centric, prioritizing customer satisfaction by offering options for unavailable products and providing clear guidelines for cancellations and refunds.

 Refunds are initiated upon receiving and verifying the returned product at the warehouse. The refund process typically takes around 10 to 15 working days and the refunded amount is credited to the same account used for making the order payment.

Additionally, refunds are contingent upon the product being unused, undamaged, and returned in its original packaging condition.

Refunds will be granted only in the following cases:

  • Genuine quality issues
  • Packages lost in transit
  • If a wrong item has been delivered to you

At T-Base, we understand that finding the perfect fit is crucial. That's why we offer the option to exchange your product if it doesn't match your size. You're entitled to one exchange within 10 days from purchase, ensuring you get the right fit. Following the exchange, if you're still not satisfied, you may choose to return the product. In such cases, a store credit will be issued, which can be later used for a new purchase.

We, at T-Base make all commercial and reasonable endeavours to ensure that Products are delivered to the Users in a timely fashion. Users are required to peruse and understand the terms contained in this Delivery Policy. If you do not agree then you are advised not to accept the Terms of Use and the Shipping and Delivery Policy and may abstain from using the Platforms. The terms contained in this Shipping and Delivery Policy shall be accepted without modification and accordingly, you agree to be bound by the terms contained herein

All products are shipped within 48 hours of placing the order. 

As we endeavor to deliver our products across India, we partner with third party courier services providers viz. Delhivery/ FedEx / Blue Dart/ DTDC/ DHL. (“Courier Partners”) to effectuate delivery. Details of delivery partners will be provided to the users upon the purchased product being handed over to the delivery partner by T-Base

A standard date of delivery shall be provided to the Users in the order confirmation email. Users are to provide a complete street address along with their pin code details at the time of placing the purchase order.

Our orders are processed on weekdays i.e., from Monday to Saturday, excluding national or declared holidays.

In case you book multiple products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible. Furthermore, we process to only one shipping address per order, therefore, in case, any customer places an order of several items to be shipped to different addresses(es), each address shall be treated as a separate order.

We do not ship to Post Office Box address(es) and do not take any responsibility for non-delivery of orders in case an order is delivered to P. O. Box and not received by the customer.

Orders once confirmed cannot be edited/ modified/ or changed. However, We accept such requests for address change, made within six hours of placing the order or prior to shipping of the order, whichever is earlier. For related concerns and queries, you may reach us at care@tbase.in

Keeping in view the ease of delivery, our courier partners will make three (3) delivery attempts at the address specified by the user or customer at the time of placing the order, and thereafter if the order/ package remains undelivered, our courier partners will intimate us regarding the said non-delivery

We aim to keep stock of all products listed on our website. In case you have made payment for a product that is unavailable or would take longer to deliver then, we will make proactive attempts to communicate the User about the delay, within 2 working days, on his/her registered mobile number or email address.

Upon order confirmation, we provide the User a tracking number for the order via Email and SMS. Your orders can be conveniently tracked through the Online Tracking Facility on our website under “Track Order” in My Account section.

You can also mail us at care@tbase.in with your order details in case of further queries or concerns.

Effective Date: May 31, 2024

We've updated our Data Policy below. These updates apply to all users of T Base services. If you have any questions or concerns, please contact us.

1. Introduction

Welcome to T Base. We are committed to protecting your privacy and ensuring the security of your personal information. This Data Policy outlines how we collect, use, and disclose data when you use our website, applications, and services ("Services").

2. Personal Information We Collect

We collect personal information ("Personal Information") from you in various ways to provide and improve our Services:

  • Information You Provide: When you create an account, communicate with us, participate in events or surveys, or provide identity verification information, we collect Account Information, Communication Information, and Other Information You Provide.

3. How We Use Personal Information

We may use Personal Information for the following purposes:

  • Providing, administering, maintaining, and analyzing our Services.
  • Improving our Services and conducting research.
  • Communicating with you and sending you information about our Services and events.
  • Developing new programs and services.
  • Preventing fraud, criminal activity, or misuse of our Services, and protecting the security of our systems.
  • Complying with legal obligations and protecting our rights, privacy, safety, or property.

4. Disclosure of Personal Information

We are committed to protecting your Personal Information and will not disclose it except in specific circumstances. These include:

  • To affiliates, business account administrators, or other users and third parties with whom you choose to share information.

We prioritize your privacy and ensure that your Personal Information is disclosed only when necessary and with your explicit consent.

5. Your Rights

You may have certain rights regarding your Personal Information, including the right to access, delete, correct, or restrict its processing. You can exercise these rights by contacting us through our designated channels.

6. Children's Privacy

Our Services are not directed to children under the age of 13. If we become aware that we have collected Personal Information from a child under 13 without parental consent, we will take steps to delete that information immediately

7. Security and Retention

We implement measures to protect Personal Information from loss, misuse, and unauthorized access. Your payment details, including debit card, credit card, and net banking information, are never recorded in our logs for security reasons. We retain Personal Information for as long as necessary to provide our Services and comply with legal obligations.

9. International Users

By using our Services, you understand and consent to the processing and transfer of your Personal Information to our facilities and servers in the India and other jurisdictions.

10. Changes to the Data Policy

We may update this Data Policy periodically. When we do, we will post the updated version on our website and notify you if required by law.

11. How to Contact Us

If you have any questions or concerns about this Data Policy, please contact us through our support channels. Or Write to Us care@tbase.in

Thank you for trusting T Base with your personal information.